No. We are a do-it-yourself, self-help service that provides standard forms that you fill out to help settle your dispute with a company. If you require specialized or customized legal advice, please consult a licensed attorney in your area.
No. We provide you with the letter(s) for you to send to the company.
Arbitration is a type of dispute resolution process that many companies require when you sign a contract. It is less formal, expensive and quicker than traditional litigation conducted through the court system. A little-known fact is that almost all the fees and expenses of the consumer arbitration process are paid for by the company under the rules of the American Arbitration Association.
No. Often our demand letters will result in a favorable settlement that avoids arbitration. Also, many smaller companies do not require consumers to go through arbitration to resolve disputes.
Under the rules of the American Arbitration Association, consumers pay a maximum amount of $200 per case. The company is required to pay thousands of dollars under the rules to cover the remaining arbitration expenses.
Studies show that nearly half of the time consumers represent themselves in consumer arbitration cases and that they win approximately half of the time.
This external video provides useful information about the consumer arbitration process.
Currently, we limit our service to consumer product and service disputes for amounts that are less than $5,000. We plan to expand to other areas in the near future so please stay tuned!
Yes. If you are not satisfied for any reason within 30 days of your purchase simply contact us at and let us know the reason why you are dissatisfied. We will then refund you the full purchase price.